The hospitality and hotel industry is highly vulnerable to various forms of felony and fraud, including assaults, harassment, vandalism, cybercrimes, and burglaries. The consequences of these incidents can be unforgiving, leading to a loss of reputation, revenue, and customer trust.
When travelers book with a hotel, they expect a high level of safety. They entrust your hotel with their own and loved ones’ well-being and safety, as well as the safety of their belongings. Hotel owners are increasingly investing in advancing technologies to help all customers sleep easy, knowing safe and secure accommodations are top priorities for the hotel and its staff.
Whether you run a bid resort, a five-star hotel, or a small B&B, you can make patrons feel safe at home away from home with the right hotel concierge security services. Your guests will feel pampered, welcomed, and secure, which can encourage them to turn into loyal customers, leave positive reviews online and refer others to your establishment.
If you want to ensure nothing impedes your hotel’s bottom line, keep your guests satisfied and free from harm with safety tips by security experts at Citisecure. Our hotel security services are trusted by many managers looking to enhance the stay experience of guests who choose their hotel for a comfortable stay. Call us to set up a consultation.
Tip #1- Focus on Standard Safety Precautionary Measures
Ensure all hotel security basics are properly covered before moving on to additional safety precautionary measures. Equip rooms with lockboxes and safes or offer valuable storage services at the front desk.
Password-protected Wi-Fi, peepholes, and secure key systems are all primary expectations for patrons. While guests may not need telephones for personal or work calls, make sure they work so they can connect with the front desk for extra amenities, emergencies, key replacement requests, and other things they may need during the stay.
Smoke detectors and fire extinguishers should be installed and checked regularly to ensure they don’t fail during emergencies. Make evacuation routes and instructions accessible and easy for everyone to understand regardless of the circumstances and languages. Furthermore, all the staff must be trained in first aid and CPR.
Alarm systems and security cameras are another standard expectation guests have when traversing your hallways. Even if you don’t have a 24/7 security guard for your smaller establishment, hire mobile patrol guards and invest in hotel concierge security that’s always present at the front desk.
Streamline prompt ways to connect with paramedics, firefighters, and law enforcement personnel so all emergencies can be dealt with quickly and efficiently.
Tip #2- Consult with Qualified, Accredited, and Experienced Experts
There are plenty of ways to enhance the safety and security of your establishment. The best way forward is to partner with the right people at a reputable security company. The experienced team of skilled safety professionals at Citisecure will assist your business in assessing loopholes in current safety practices and determining improvement areas.
They develop a fail-proof security plan after identifying security blind spots and areas CCTV surveillance systems cannot access. Our security guards keep an eye on the laundry room, swimming pool, lobby, gym, hallways, and restaurant at all times.
They act promptly if concerns arise and can be helpful witnesses during lawsuits. These experts are also trained to help businesses assess emergency and evacuation protocols. Reach out to enhance hotel safety and raise the value of your establishment significantly.
Tip #3- Conduct Background Checks Periodically
Employees play an integral role in the safety and security of any establishment. Housekeeping, room service wait staff, chefs, and other staff are in close quarters with the guests daily.
Additionally, the front desk personnel handles the personal and credit card information of guests. Some are also responsible for securing the valuables. Always ensure everyone you hire has the best interest and intentions for all customers and the hotel.
Background and reference checks are great ways to stay on top of who is working for the company. Get to know the employees to understand who interacts with the guests and how. These people represent your hotel, so they’re vital to running a successful hotel safely.
Leading by example is equally important. Responsibly terminate employees that are not ethical, dependable, and responsible before any guests are impacted.
Tip #4- Create an Effective and Clear Emergency Response Plan
No matter how much you plan to prevent emergencies, they can occur anytime. Your establishment must be prepared to react to emergencies with effective and clear emergency evacuation and response plans before disaster strikes.
Preparing all employees with a procedural plan will help keep everyone clear-headed and safe, even should the worst occur. Emergency plans have become necessary with an increasing number of natural disasters, fires, vandalism, shootings, and robberies.
Regularly assess and revamp the safety and security procedures to prevent harm. Train staff to monitor suspicious behaviour and stay alert during emergencies. It will help improve the reputation of your establishment and result in an increase in the number of bookings for your lodge, where everyone can rest easy knowing they’re protected from all potential dangers.
You can trust our security guard company for commercial, industrial, and residential security. Besides hotel security services, we also offer event security, private security, mobile security, overnight security watch, and other security guard services.
Our exceptional security services are enhanced by the Novagems Guard App, which allows our personnel to provide real-time updates with NFC and GPS location tracking, among other features.
Contact us to learn how our accredited hotel concierge security team works hard to keep your establishment safe from a number of threats. Our clients know they can trust us to keep their assets, property, and guests safe in their hotels throughout Richmond, Burnaby, Vancouver, Surrey, and other areas in the Lower Mainland.
